Please ensure you add all your items to your cart in 1 transaction before completing checkout so as your postage will automatically discount for you at the checkout as we are unable to refund postage costs once your order has been placed.
We use Royal Mail Tracked 48 (2nd class) and Royal Mail Tracked 24 (1st class) which are also supported with a unique 2D Barcode which is scanned at the point of delivery by the Royal Mail to ensure safe arrival of your order for you and confirmation to Smileys Glitter Store that your order has been delivered and the GPS co ordinates from delivery are obtain and confirm delivery to your nominated address.
We also have special delivery option for next day guaranteed delivery by 1 PM for you to use if you require this service which is also a full tracked service.
Your order will be dispatched to you within 1 to 3 working days of purchase and Royal Mail aims to deliver Royal Mail Tracked 48 post within 3 working days, Royal Mail Tracked 24 post within 1 working day and special delivery is guaranteed for the next day after dispatch by 1 PM. During busy periods orders may take slightly longer to process such as Sale Events, Christmas and Bank Holidays and there may also be slight delays as detailed on the Royal Mail website for delivery.
All orders that are to be dispatched by your chosen method of Special Delivery must be received by 2 PM for dispatch to take place on the same day. Please note or dispatch days are Monday through to Friday but this does not include Bank Holidays.
If your order is showing as being delivered by the tracking information but you state you haven’t received your order you will need to contact your local delivery office who will confirm delivery from the GPS Co ordinates obtained from the scan upon delivery to your nominated address.
Coronavirus Delivery Order Information
If you are placing an order to arrive to a UK destination this may take up to 5 working days or longer to arrive as although the Royal Mail are consistently working hard to ensure your order arrives as soon as possible they are also taking steps to ensure a safe arrival and as you can appreciate their staffing levels are not currently at their highest. Please bare with the Royal Mail during this time until a normal service is resumed.
Orders Overseas Outside Of The UK
If you are placing an order to arrive to a destination outside of the UK please allow a longer delivery time to arrive which may be many weeks as although the Royal Mail and the airlines are consistently working hard to ensure your order arrives as soon as possible they are also taking steps to ensure a safe arrival and as you can appreciate their staffing levels are not currently at their highest. Please bare with the Royal Mail and the airlines during this time until a normal service is resumed.
As detailed from the Royal Mail the number of countries Royal Mail can access is changing daily, due to air capacity availability, local emergency border controls and in country operational restrictions implemented by mail operators.
Thank you and stay safe during this difficult time.
United Kingdom Royal Mail Tracked 24 £3.49
United Kingdom Royal Mail Tracked 48 £2.85
United Kingdom Special Delivery £7.99
Country – International Postage Rate
Australia, Canada, New Zealand & U.S.A. £13.95
Belgium, Denmark, Netherlands, Spain, Sweden £10.25
Austria, Norway, Switzerland £10.95
Please note that all orders sent outside of the UK are not included in our refund policy so please be aware of this before placing your order.