Terms & Conditions

Terms & Returns Information

Welcome to Smileys Glitter Store website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Smileys Glitter Store relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Smileys Glitter Store’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 10 Cowden Road, Maidstone, ME14 5QH.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales

Returns Information:

All return items must be returned to us within 14 days of receiving your order and please contact us within 3 days of receiving your order to arrange the return of your item or send directly to us at the address detailed below with your order number enclosed and details of why your have returned your item. For change of mind returns the customer is liable for any return postage costs. In the unlikely event that your item is faulty please contact us first, and we will explain how to return your item or send a replacement to you directly if necessary. We will inspect your item and if it is faulty we will send a replacement or refund your original payment and return postage cost. Please note that we always obtain a certificate of posting from the Royal Mail using a 2D Barcode on line system with tracking information which is unique to our online business postal system through the Royal Mail.
Any items to be returned to us at the following address: Smileys Glitter Store 10 Cowden Road, Vinters Park, Maidstone, Kent ME14 5QH

Order Queries And Incorrect Order Received
Please do check your contents of your order within 3 days upon receiving it and if you have a query with the items in your order please contact us within those 3 days so we can then look into this further for you and assist with your query. All orders are checked thoroughly prior to dispatch and in some cases photographed but if you feel you have received an incorrect item you must let us know within 3 working days of receiving it. Unfortunately we are unable to assist further outside of the 14 day time period for any items to be returned unless faulty or damaged.

Smileys Glitter Store Reward Points

All customers logged in to site are automatically awarded Smileys Glitter Store Reward points on their purchases excluding Postage and packaging. Points are awarded as follows:

1) 4 points per £1.00 spent awarded once order has been marked as shipped by Smileys Glitter Store.
2) 100 points equals £1.00 to be redeemed in Smileys Glitter Store.
3) Points can be redeemed at checkout and points balance can be viewed on the My Account page.
4) Points cannot be redeemed with any other Coupons.

Smileys Glitter Store reserves the right to remove this promotion at anytime without notice.

First Order Discount Code
On your first order from our Smileys Glitter Store website you may apply the discount code smiley10 at the checkout on your order where the total price of products for your order is to the value of £10.00 or more. Please note this does not include your postage costs and only applies to the products.
Smileys Glitter Store reserves the right to remove this promotion at anytime without notice.

Black Friday

Our Black Friday 2019 offer is available from Friday 29th November 2019 – Saturday 30th November 2019. To receive your 25% discount from all our products please add the discount code wow25 at the checkout before proceeding to complete your payment process as we are unable to amend or refund this once your transaction has been completed through the checkout process. Our Black Friday offer may not be used in conjunction with any other offers we may have available and postage rates for your chosen method of posting will apply for all our postage types except free posting which is available with our Black Friday offer for a minimum spend of £60.00 or more.

Please note that all orders placed between through our Black Friday 2 day event may take between 4 to 5 working days before being dispatched. We would like to thank you for your order and also for your patience during our busiest time of the year.

Smileys Glitter Store reserves the right to remove this promotion at anytime without notice.